BLUE VOICE
Privacy Policy
Blue Voice Privacy Policy
Blue Voice, Inc. (“Blue Voice,” “we,” “our,” and/or “us”) values the privacy of individuals who
use our application, websites, and related services (collectively, our “Services”). This privacy
policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users
of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Information We Collect
We may collect a variety of information from or about you or your devices from various
sources, as described below.
A. Information You Provide to Us.
Registration and Profile Information. When you sign up for an account, we ask you for your
email address.
Communications. If you contact us directly, we may receive additional information about you,
such as your name, email address, the contents of a message or attachments that you may
send to us, and other information you choose to provide. If you subscribe to our newsletter,
then we will collect certain information from you, such as your email address. When we send
you emails, we may track whether you open them to learn how to deliver a better customer
experience and improve our Services.
B. Information We Collect When You Use Our Services.
Device Information. We receive information about the devices and softwares used to access
our Services, including web browser type, operating system version, phone carrier and
manufacturer, application installations, device identifiers, and push notification tokens. We
anonymize this data so that we cannot connect it to any specific user.
User Queries. When you submit a query through the Services, we will receive that query and
any additional content you choose to submit.
Usage Information. To help us understand how you use our Services and to help us improve
them, we automatically receive information about interactions with our Services, such as pages or other content viewed, and searches conducted. We anonymize queries so that we cannot see which users asked which questions. We do this by removing user IDs from searches and automatically time-bucketing searches.
Information from Cookies and Similar Technologies. We collect information using cookies,
pixel tags, or similar technologies. Cookies are small text files containing a string of
alphanumeric characters. We may use both session cookies and persistent cookies. A session
cookie disappears after you close your browser. A persistent cookie remains after you close
your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn how you may modify your cookie
settings. Please note that if you delete or choose not to accept cookies from the Service, you
may not be able to utilize the features of the Service to their fullest potential.
Forms. Our application may allow users to access and complete certain forms directly in the
application. While we do not save a permanent copy of any version of the filled-in form, we do
maintain the current version of filled-in forms only while the application is open. Additionally,
to help us understand how you use our Services and to help us improve them, we
automatically receive information about how you interact with the forms.
Searchable Files. Our application may allow users to search for specific files. In order to find
and access those files, the user must use the precise file name in the search. To help us
improve the application and our Services, and to assist users who are logged out, a random
user ID is assigned whenever you search for a file in the application. While this ID helps us
understand usage patterns, it does not directly identify you. We take steps to ensure your
privacy and do not sell any data to third parties. Information We Receive from Other Sources.
User Information. We receive information from the department such as officer emails and
sometimes officer names.
How We Use the Information We Collect
We use the information we collect:
● To provide, maintain, improve, and enhance our Services;
● To understand and analyze how you use our Services and develop new products,
services, features, and functionality;
● To communicate with you, provide you with updates and other information relating to
our Services, provide information that you request, respond to comments and
questions, and otherwise provide customer support;
● For marketing and advertising purposes, such as developing and providing promotional
and advertising materials that may be relevant, valuable or otherwise of interest to you;
● To generate anonymized or aggregated data containing only de-identified, non-personal
information that we may use for any lawful purposes such as to generate reports for our
content partners;
● In the future, we may use the information to personalize your experience on our
Services such as by providing tailored content and recommendations;
● To find and prevent fraud and abuse, and respond to trust and safety issues that may
arise;
● For compliance purposes, including enforcing our Terms of Service, End User License
Agreement, or other legal rights, or as may be required by applicable laws and
regulations or requested by any judicial process or governmental agency; and
● For other purposes for which we provide specific notice at the time the information is
collected.
How We Disclose the Information We Collect
Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy. Any data provided is fully anonymized and de-identified, as we anonymize it from ourselves by removing user IDs from searches and
automatically time-bucketing searches.
Artificial Intelligence Partners. We may use artificial intelligence (“AI”) to provide our Services
to you. Any information that we provide to a third-party AI provider is anonymized.
Vendors and Service Providers. We may disclose any information we receive to vendors and
service providers retained in connection with the provision of our Services.
User Queries. We may provide anonymized or aggregated data associated with user queries to your department, partner departments and content authors for purposes such as identifying topics where our users could use additional resources and training.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose
anonymized and aggregated data if we believe doing so is required or appropriate to: (a)
comply with law enforcement requests and legal process, such as a court order or subpoena;
(b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers,
advisors, potential transactional partners, or other third parties in connection with the
consideration, negotiation, or completion of a corporate transaction in which we are acquired
by or merged with another company or we sell, liquidate, or transfer all or a portion of our
assets. The use of your information following any of these events will be governed by the
provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
If at any time you would like to review, delete, or modify any of your data that we’ve collected, please simply contact us at admin@bluevoice.io. We will respond to you in a timely manner acknowledging your request or requesting additional information to verify your identity. We will not discriminate against you for exercising any rights you may have under any applicable data privacy or security laws or regulations. Please note that we may retain certain data for applicable legal, regulatory, or other reasons that are permitted by applicable data privacy laws and regulations. Please see below for more specific information on each type of request you can make:
• Marketing Communications. You can unsubscribe from our promotional emails via the
link provided in the emails. Even if you opt out of receiving promotional messages from
us, you will continue to receive administrative messages from us.
• Updates to Your Account & Profile. You can update your account and profile
information or close your account through your profile settings.
• Right to Access Personal Information. You are entitled to request a copy of the specific
pieces of your personal information we have about you.
• Right to Disclosure. You are entitled to certain information related to personal
information we have collected about you, such as the categories of personal information,
the categories of sources from which the personal information is collected, the business
or commercial purpose for collecting or sharing personal information, and the specific
pieces of personal information the business has collected about you.
• Right to correct. You are entitled to request that we correct any inaccurate personal
information we have about you.
• Right to Deletion. You are entitled to request that we delete the personal information
that we have collected from you, subject to certain exceptions under applicable privacy
laws and regulations.
• Right to Non-Discrimination. You have the right not to receive discriminatory
treatment for exercising these rights.
• Effect of Not Providing Information. If you choose not to provide us with information
we request, some features of our Services may not work as intended.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or
operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them. We do not sell any of your data to third parties.
Security
We make reasonable efforts to protect your information by using physical and electronic
safeguards designed to improve the security of the information we maintain. Since no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information. However, we maintain technical, physical, electronic, and administrative measures, consistent with industry practices, and no less stringent that the requirements designed to protect personal information, as identified by applicable federal and state law and regulations, against accidental or unlawful disclosure or access.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 13
years of age, and no part of our Service(s) is directed to children. If you learn that a child has
provided us with personal information in violation of this Privacy Policy, then you may alert us
at admin@bluevoice.io.
International Visitors
Our Services are hosted in the United States. By using our Services, you are consenting to the
transfer of your personal information to the United States. If you are accessing the Services
from outside the United States, please be advised that United States law may not offer the
same privacy protections as the law of your jurisdiction.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose
personal information previously collected from you through the Services, we will notify you
through the Services, by email, or other communication. Your continued use of any of our
Services following any such notification of changes means that you acknowledge and agree to
the revised Privacy Notice.
Contact Information
If you have any questions, comments, or concerns about this Privacy Policy, please email us at
admin@bluevoice.io.
Last Updated: [10/30/2024]